Service Recovery Awareness Posters

Is your workforce equipped to handle a service breakdown?

Reputation is everything. That’s why, when a service failure occurs, your ability to recover swiftly and effectively is vital. By following the right steps, you can quickly turn a negative customer experience into a positive one.

Download this set of 3 Service Recovery Awareness posters to help your people:

  • Understand that each customer interaction can create a lasting impression
  • Successfully carry out the 8 steps of service recovery
  • Understand the impact that service delivery has on:
    • Customer satisfaction and customer loyalty
    • Employee engagement
    • Return business
    • Reputation