Is your workforce equipped to handle a service breakdown?
Reputation is everything. That’s why, when a service failure occurs, your ability to recover swiftly and effectively is vital. By following the right steps, you can quickly turn a negative customer experience into a positive one.
Download this set of 3 Service Recovery Awareness posters to help your people:
- Understand that each customer interaction can create a lasting impression
- Successfully carry out the 8 steps of service recovery
- Understand the impact that service delivery has on:
- Customer satisfaction and customer loyalty
- Employee engagement
- Return business