How To Guide: Developing a customer-focused quality improvement plan

47% of senior executives attribute an increase in profitability to their quality efforts*.

The link between quality and business performance is undeniable. That’s why you need to embed a culture of quality improvement that drives customer satisfaction and builds brand loyalty.

Download How To Guide: Developing a customer-focused quality improvement plan and discover:

  • How to identify your customers’ needs and determine the right quality metrics
  • Key steps for creating a quality control plan – downloadable template included
  • How to empower your frontline staff to resolve quality issues at source
  • Tools and techniques to drive process and product improvement
  • Also includes: Quality Review Checklist and Infographic: 12 steps to reduce variation with centerlining

 

(*Forbes Insights: The rising economic power of quality: How quality ensures growth and enhances profitability, 2017)